Enabling Positive Impact
Frequently Asked Questions
Find quick answers to common questions about our services, processes, and offerings.
VECTRA International's shop is an online platform where you can access a range of digital products and services, including but not limited to Industry tailored tools, training and consultancy services on all ESG subjects.
To purchase a product or service, simply browse our offerings, select the item you want, add it to your cart, and proceed to checkout. You can make secure payments using various payment methods.
We accept major credit and debit cards. Payment options are displayed during the checkout process.
There are no specific prerequisites for our tools and trainings unless specified in the course description.
After purchasing, you can access your trainings and digital tools by logging into your account. There, you will find links to your purchased products for immediate access.
If you have purchased a consultancy, contact@vectra-intl.com will contact you within 48 hours to put you in touch with the appropriate consultant.
If you purchased a coaching, the Coach from Metaxio will contact you by email within 48 hours to set up the 2 sessions (1.5hr + 1hr).
Our refund policy varies by product or service. You can find detailed information about our refund policy in our Terms and Conditions.
Yes, we offer customer support for technical issues. Please reach out to our customer support team, contact@vectra-intl.com, with any concerns, and we'll assist you promptly.
No, sharing access is not permitted. Each purchase provides a single-user license. Sharing access may result in the termination of your account.
If you are interested in making a group purchase for your company, please contact contact@vectra-intl.com for group rates.
No, there are no hidden fees. All costs associated with a product or service are clearly outlined before purchase.
Yes, you can access your purchased products and services on multiple devices, provided you are the account holder. This allows for flexible learning and usage.
Yes, our products and services are accessible to a global audience, subject to any applicable restrictions.
The availability period for each course or service may vary. Please refer to the course description for specific time limits.
You can check the course details to determine if a certificate of completion is available.
You can reach our customer support team by emailing contact@vectra-intl.com
We regularly update our offerings to provide a diverse range of trainings, tools, consultancy and coaching services as well as other products. Please check back for new additions and subscribe to our newsletter for updates.