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Effective Grievance Mechanism
€ 19,99
This course provides a comprehensive understanding of how organizations can address workplace concerns through a structured and transparent approach.
You will explore the role of grievance mechanisms in fostering a positive workplace environment, complying with legal and client requirements, and upholding human rights due diligence.
Key topics in this course include types and causes of grievances, the difference between complaints and grievances, the elements of an effective grievance mechanism, and the steps involved in investigation and resolution.
By the end of this course, you will be equipped with the tools and strategies to handle grievances effectively, ensuring fairness, trust, and improved organizational harmony.
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Course Outline
- Duration: 30-35 minutes
- In-depth knowledge of Grievance Mechanism key terms and concepts
- What is a grievance?
- Definition of grievance for workers / employees
- Definition of grievance as per ILO
- Difference between complaint and grievance
- Information about employee grievance in an organization
- Types of employee grievances
- Potential reasons for employee grievances
- Negative effects of grievances for the entire organization
- Benefits of a Grievance Mechanism for an organization
- Detailed explanation of an effective Grievance Mechanism
- What is an effective Grievance Mechanism
- Main elements of an effective Grievance Mechanism
- Pre-steps and informal action
- Effective Grievance Mechanism – Pillars
- Formal Grievance Investigation - Steps
- Soft skills: the “How” of an effective Grievance Mechanism
- Steps to prevent grievances at the workplace
- Practical knowledge about implementing Grievance Mechanism in your organization
- Understanding the business case for Grievance Mechanism in a factory
- 10 Self-Check Assessments
- Certificate upon course completion
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