Enabling Positive Impact
Effective Grievance Mechanism
€ 0,00
This course provides a comprehensive understanding of how organizations can address workplace concerns through a structured and transparent approach. Participants will explore the role of grievance mechanisms in fostering a positive workplace environment, complying with legal and client requirements, and upholding human rights due diligence. Key topics include types and causes of grievances, the difference between complaints and grievances, the elements of an effective grievance mechanism, and the steps involved in investigation and resolution. By the end of this course, learners will be equipped with the tools and strategies to handle grievances effectively, ensuring fairness, trust, and improved organizational harmony.
Learning Tiers
Basic Level Course
- Duration: 5 minutes
- Short introduction to Grievance Mechanism
- 3 Basic Self-Check Assessments
Intermediate Level Course
- Duration: 10-15 minutes
- Full understanding of terms and concepts related to effective Grievance Mechanism
- What is a Grievance Mechanism?
- Why do we need a Grievance Mechanism?
- What role Grievance Mechanism plays in an organization
- Benefits of an effective Grievance Mechanism
- Steps in formal grievance handling
- Main elements of an effective Grievance Mechanism
- 5 Basic Self-Check Assessments
- Certificate upon course completion
Advanced Level Course
- Duration: 30-35 minutes
- In-depth knowledge of Grievance Mechanism key terms and concepts
- What is a grievance?
- Definition of grievance for workers / employees
- Definition of grievance as per ILO
- Difference between complaint and grievance
- Information about employee grievance in an organization
- Types of employee grievances
- Potential reasons for employee grievances
- Negative effects of grievances for the entire organization
- Benefits of a Grievance Mechanism for an organization
- Detailed explanation of an effective Grievance Mechanism
- What is an effective Grievance Mechanism
- Main elements of an effective Grievance Mechanism
- Pre-steps and informal action
- Effective Grievance Mechanism – Pillars
- Formal Grievance Investigation - Steps
- Soft skills: the “How” of an effective Grievance Mechanism
- Steps to prevent grievances at the workplace
- Practical knowledge about implementing Grievance Mechanism in your organization
- Understanding the business case for Grievance Mechanism in a factory
- 10 Self-Check Assessments
- Certificate upon course completion
Instructor-led live sessions for group learning
- Live, interactive class with examples and discussion
- Discussion on effective Grievance Mechanism - key terms and concepts
- Self-Study / Reading material
- Online polling / Feedback
- Self-Check Assessments
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